Extend your hand!


You can do great things. You really can.  If you don’t want to do them for yourself, do them for others!

Extend your hand. Help those less fortunate than you. Make a difference in their lives.


Because it will make you feel good. And make the beneficiary feel good also. Everyone will be a winner.

Image attribution: CC image courtesy of howardpa58 on Flickr

Make their day!

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I love it when people say “thank you”. I really love it. It makes my day!

And, when people don’t say “thank you”? I hate it. It ruins my day!

It stuck me earlier that a key business connection hasn’t said those words to me for a long time.

I don’t ask for money! Just give me the gift of those two glorious words! Please.

Of course, its not just about taking the words from others, you also need to dish them out yourself!

Is there anyone out there awaiting your thanks?

Image attribution: CC image courtesy of mandiberg on Flickr


What’s the plan, boss? What’s the plan?

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So where is your business headed ? What’s the goal?  What’s the plan?

Have you shared it with your team? Better still, have you engaged them in the process of planning? Or, maybe you are blessed with a team of mind-readers who just love the lack of consultation?

As I embark on another project of planning facilitation for a major organisation, I can only stress that, in my experience, the most important benefit of developing a plan is the planning process itself which offers the opportunity for joint diagnosis by all concerned and subsequently leads to shared ownership and greater levels of performance.

Go on, get them involved!

Image attribution: CC image courtesy of woodleywonderworks on Flickr


Is public speaking really that scary?


Some wise words from Viv Groskop, journalist, writer, and comedian ……..

“…The thing is, the more you practise, the less the fear gets in the way. People who speak confidently in public are not without fear. They just do it in spite of the fear and with plenty of respect for it – because it’s normal and natural. You learn to work with it.”

Well said!

Image attribution: CC image courtesy of zpeckler on Flickr

A man worth listening to?



Jeff Bezos, the man behind Amazon said…

“If you build a great experience, customers tell each other about that. Word of mouth is very powerful”

” We see our customers as invited guests to a party, and we are the hosts. It’s our job to make every important aspect of the customer experience a little bit better”

“We had three big ideas at Amazon that we’ve stuck with for 18 years. Put the customer first. Invent. And be patient.”

Do any, or all of these thoughts work for you in your business? And if they don’t, could they?

Image attribution: CC image courtesy of Neerav Bhatt on Flickr

Are you quick or are you dead?


Ever waited a long time for a response to an email?

Ever waited a long time for a supplier to phone you back?

Ever waited a long time for an order to be fulfilled?

No more. As the film titles suggests, there are two types of businesses in the world – The Quick and The Dead!

No, you can’t do anything about others response times but you can do something about your own.

How quick are you in your business?

Image attribution:CC image courtesy of masteruser1999 on Flickr