You don’t fail by falling down.
You fail by staying down.
Get up! (and, in my case, resurrect my blog, and, in your case, _ _ _ _ _ _ _ _ !)
Image attribution: CC image courtesy of quinn.anya on Flickr
Polly Barr, Managing Director, Sales and Service BT Sport, wrote to me recently to tell me they were increasing their charges.
I tried to respond and ask her to defer the charge.
No you can’t respond, said BT Sport…you can’t reply to this email, OK!
OK! So I went looking for another channel of communication to the MD Sales and Service……and eventually found it……the only trouble is that the acknowledgement from BT Sport said that a proper reply might take ten days!
Ten days Polly! This is 2017 not 1817. I thought you were world leaders in telecomms……ten days!
BT are clearly not keen on talking to customers.
Does your business take up to ten days to respond to your customers? It doesn’t does it?
When something bad happens to you, like you lose a sale, are you a PIG thinker?
Do you think…
-it’s Permanent, it will happen every time,
-it’s Internal, its all down to me and,
-it’s General, it will happen everywhere I go.
Not such a good idea eh? But if something good happens, like you make a sale….?
Be a PIG thinker when something good happens in your business or your life!
And, of course, be a TES ( Temporary, External, Specific) thinker when something bad happens!
You know it makes sense, oink!
People don’t notice milk floats when they go about theirs.
Maybe that’s why milk floats are increasingly extinct!
How about you going about your business? Anyone notice you? You don’t want to go the same way as milk floats, do you?
I can send you a free Visibility Audit if it helps?