Jeff Bezos, the man behind Amazon said…
“If you build a great experience, customers tell each other about that. Word of mouth is very powerful”
” We see our customers as invited guests to a party, and we are the hosts. It’s our job to make every important aspect of the customer experience a little bit better”
“We had three big ideas at Amazon that we’ve stuck with for 18 years. Put the customer first. Invent. And be patient.”
Do any, or all of these thoughts work for you in your business? And if they don’t, could they?
Image attribution: CC image courtesy of Neerav Bhatt on Flickr