Are you clear who is responsible for each of the key tasks in your business?
Do you , like Apple, as highlighted in Adam Lashinskys excellent book Inside Apple, have DRIs?…Directly Responsible Individuals?
Or is it all a bit vague with perhaps two people responsible for some things, and maybe teams of people responsible for others? If so, thats just not good enough!
Make sure every action list or meeting record you create has the task, the deadline and the DRI…solely, singly, and alone. Accountable.