Speedy service from BT Sport?

download (1)Is your business in the dark ages like BT Sport?

Polly Barr, Managing Director, Sales and Service BT Sport, wrote to me recently to tell me they were increasing their charges.

I tried to respond and ask her to defer the charge.

No you can’t respond, said BT Sport…you can’t reply to this email, OK!

OK! So I went looking for another channel of communication to the MD Sales and Service……and eventually found it……the only trouble is that the acknowledgement from BT Sport said that a proper reply might take ten days!

Ten days Polly! This is 2017 not 1817. I thought you were world leaders in telecomms……ten days!

BT are clearly not keen on talking to customers.

Does your business take up to ten days to respond to your customers? It doesn’t does it?

Be a PIG thinker when the time is right!


When something bad happens to you, like you lose a sale, are you a PIG thinker?

Do you think…

-it’s Permanent, it will happen every time,

-it’s Internal, its all down to me and,

-it’s General, it will happen everywhere I go.

Not such a good idea eh? But if something good happens, like you make a sale….?

Be a PIG thinker when something good happens in your business or your life!

And, of course, be a TES ( Temporary, External, Specific) thinker when something bad happens!

You know it makes sense, oink!

Time to take action…

act now

“Now is the time to take action because ….

…Action unites every great success

…Action gets results

…We often get caught in the trap of seeing enormously successful people and thinking they have some special gift

…When the only gift the successful person has over the ordinary person is the ability to take constant and never ending action !”

Ker Tyler, Chief Executive Officer, Fit for Leadership Ltd

Are you a fire engine or a milk float?

images (1)images (2)People notice fire engines when they go about their business,

People don’t notice milk floats when they go about theirs.

Maybe that’s why milk floats are increasingly extinct!

How about you going about your business? Anyone notice you? You don’t want to go the same way as milk floats, do you?

I can send you a free Visibility Audit if it helps?

Get noticed!

You are the Managing Director of First Impressions!

download (7)

“If we want to make friends, let’s greet people with animation and enthusiasm. When somebody calls you on the telephone use the same psychology. Say “Hello” in tones that bespeak how pleased you are to have the person call”  

Dale Carnegie – “How to Win Friends and Influence People”

Just try it for a day, you’ll be amazed at the results!

Take action. Get results!

download (3)This book, written in 1951 and still available today, is probably the best book of its type ever written. It has accompanied me throughout my life in sales and marketing, and will go with me to the grave.

In the book Frank stresses the impact on his life, of this poem…


You are the Man who used to boast
that you’d achieve the uttermost,
some day.

You merely wished to show,
to demonstrate how much you know
and prove the distance you can go.

Another year we’ve just passed through.
What new ideas came to you?
How many big things did you do?

Time left twelve fresh months in your care
how many of them did you share
with opportunity and dare
Again where you so often missed?

We do not find you on the list of makers good.
explain the fact!
Ah No, ‘Twas not the chance you lacked!
As usual – you failed to act!


by Herbert Kauffman


Every year, around this time, these words cause me to reflect on the past twelve months and plan for the next twelve.

I also work with clients to help them with the same task.

Take action today!